Customer Success Advocate

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $60,000 - $65,000

About This Role

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We are seeking a highly motivated and customer-focused professional to join our team as a Customer Success Representative. In this exciting role, you will have the opportunity to make a real impact on our customers' success by providing exceptional support and guidance.

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Key Responsibilities:

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  • Provide direct customer support via phone, email, and chat channels, ensuring timely and effective resolution of customer queries and issues.
  • Develop and maintain strong relationships with customers through regular communication, proactive issue escalation, and collaborative problem-solving.
  • Identify opportunities to upsell and cross-sell our services, promoting customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues, improve processes, and drive continuous improvement.
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Requirements:

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  • Excellent verbal and written communication skills, with the ability to articulate technical information in a clear and concise manner.
  • Proven experience in customer-facing roles, with a strong track record of delivering excellent customer service and achieving sales targets.
  • Strong analytical and problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
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What We Offer:

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  • A competitive salary package, including bonuses and benefits.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive team environment, with opportunities for career growth and progression.

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