Customer Success Advocate
6 days ago
We're seeking a dedicated individual to serve as a champion for our customers, providing exceptional support and guidance to ensure they have an outstanding experience.
Key Responsibilities:- Establish trust and rapport with customers through multiple channels—phone, email, and live chat.
- Guide and educate customers on navigating the platform, from onboarding and making their first trade to troubleshooting issues.
- Drive success by working toward individual and team targets and KPIs, consistently documenting customer interactions and feedback in our CRM system.
- Be a team player by serving as a role model for our sales process and call principles.
- Previous experience with inbound or outbound calls, as well as working toward targets or KPIs, is preferred.
- Strong communicator with highly developed verbal and written communication skills.
- Problem-solver who can troubleshoot and solve unique customer issues while documenting lessons learned for the wider team.
- A positive, can-do attitude and commitment to consistently improving your skills and knowledge.
- Fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit and snacks.
- Unlimited fee-free trading.
- Career growth, training, mentorship, and development opportunities.
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