Customer Success Partner
6 days ago
We are seeking a results-driven individual to drive distributor and customer success by providing tools, training, resources, and strategic guidance needed to maximise performance and revenue growth.
- Key Responsibilities:
- Develop and deliver comprehensive onboarding programs for distributors and customers.
- Create and maintain training materials, product guides, and sales enablement content.
- Conduct regular training sessions and webinars to keep stakeholders informed and skilled.
- Monitor distributor and customer performance metrics and KPIs.
- Identify gaps and opportunities through data analysis and feedback.
- Collaborate with distributors and customers to develop action plans for growth.
- Provide distributors with sales tools, marketing collateral, and competitive insights.
- E nsure consistent messaging and brand representation across all distributor channels.
- Support product launches and promotional campaigns within the network.
- Serve as the primary point of contact for distributor inquiries and support.
- Foster strong relationships through regular communication and strategic planning.
- Advocate for distributor and customer needs internally to improve processes and offerings.
- Work closely with Sales, Marketing, Product, and Account Management teams to align strategies.
- Coordinate with internal stakeholders to ensure timely delivery of resources and support.
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Customer Success Partner
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Customer Success Manager
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