
Empathy Driven Customer Advocate
6 days ago
We are seeking a skilled Customer Support Specialist to join our team. This role will play a key part in delivering an exceptional customer experience from day one.
This is a unique opportunity to blend empathy, efficiency, and impact, with travel required to various locations.
Key Responsibilities:- Human centred customer engagement: Be the welcoming face and voice for customers – responding with clarity, care, and professionalism across all channels.
- Guide through complex systems: Empower participants and their support networks by demystifying the NDIS housing pathway.
- Conduct holistic intakes: Assess needs through detailed intake conversations, pinpoint risks, capture insights, and manage essential admin.
- Collaborate and coordinate: Drive project timelines with precision and collaborate seamlessly with key stakeholders.
- Match needs with opportunity: Align customers with accommodation that matches their goals, preferences, and community connections.
- Track, share and analyse: Compile and present impactful customer data, track progress and share updates with internal and external teams.
- 2 + years' experience in intake, service support, employment services or disability services.
- Passion for customer outcomes, empathy-driven mindset, and commitment to improving lives.
- Skilled communicator, confident across phone, email, and face-to-face with diverse stakeholders.
- Tech-savvy, comfortable with Office 365, CRM systems, and NDIA-related tools.
- Holds valid QLD Class C Driver's Licence, Blue Card, NDWS clearance, and completed NDIS Worker Training.
- Strong grasp of the NDIS framework and proven ability to guide participants and their networks would be desirable.
We have over 65 years of experience in providing holistic neuro services, empowering better lives, and new possibilities. We build community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education.
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