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Quality Assurance Lead

1 month ago

Port Macquarie, New South Wales, Australia Chandler Macleod Full time

About This Role:

The Quality Assurance Lead will be responsible for leading and managing quality improvement initiatives to ensure resident and client safety, regulatory compliance, and exceptional experiences. Key responsibilities include leading the Quality Management System, ensuring accreditation standards compliance, and driving organisational excellence through person-centred care and continuous improvement.

Key Responsibilities:

  • Lead and manage Quality Management System and its processes.
  • Ensure compliance with accreditation standards in aged care, home care, Australian Retirement Village Accreditation Scheme, and National Disability Insurance Scheme.
  • Lead quality initiatives aligned with Clinical Governance Framework.
  • Coordinate and prepare for external reviews and audits.
  • Monitor non-compliance issues and implement corrective actions.
  • Manage complaints processes and ensure prompt resolution.
  • Promote a culture of quality improvement across the organisation.

Requirements:

  • Tertiary qualifications in a clinical discipline.
  • Experience working within a Clinical Governance Framework.
  • Strong knowledge of compliance, legislation, and care outcomes in aged care and disability sectors.
  • Proven ability to implement and influence organisation-wide quality initiatives.
  • High-level problem-solving and analytical skills.
  • Excellent computer skills, particularly with MS Office, QMS, and bench-marking tools.
  • Desirable: Lead Auditor or Quality Aged Care Assessor qualifications.

About Us:

Join Chandler Macleod and make a positive impact in the lives of residents and clients, ensuring high standards of care and contributing to a community that values person-centred care and continuous improvement.