Senior Customer Success Manager

2 weeks ago


Darwin city centre, Northern Territory, Australia NEC Corporation Full time

About the Role

At NEC Australia, we're seeking a seasoned Customer Success Manager to lead our Managed Services for a government client. As the primary liaison, you'll oversee the delivery and performance of IT Network Services, collaborating closely with the customer to resolve service issues and report on performance. Your responsibilities will include managing service delivery to meet contractual commitments and driving continuous improvements.

In this role, you'll ensure our IT services align with the customer's strategy, goals, and objectives, delivering them efficiently and cost-effectively.

Key Responsibilities

  • Serve as the primary point of contact for assigned customers, ensuring their ongoing success and satisfaction
  • Proactively identify and address customer needs, pain points, and growth opportunities
  • Collaborate cross-functionally with implementation and IT support teams to deliver exceptional customer experiences
  • Provide regular performance reporting and insights to customers and internal stakeholders
  • Contribute to the continuous improvement of customer success processes and best practices


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