Systems Administrator

1 month ago

Sydney, New South Wales, Australia Herbert Smith Freehills Full time
About Herbert Smith Freehills

We are a leading global law firm with a strong presence in the Asia Pacific, Europe, the Middle East, and North America. Our team of over 5,000 professionals, including 3,100 lawyers and 2,000 business services professionals, provides premium quality, full-service legal advice to our clients.

We recognize that the success of our business and our clients relies on the skills, knowledge, and ideas of all our people. We strive to create an exceptional experience for our clients and value empathy, simplicity, and commerciality.

The Opportunity

We are seeking a highly skilled Systems Administrator to join our team on a 12-month contract. This is a full-time national role, with working hours typically between 9am to 5pm, Monday to Friday. However, other hours may be required on occasion, with in-lieu or overtime arrangements applying.

The ideal candidate will have a broad experience of systems administration, including:

  • Processing staff movements, including joiners, movers, and leavers.
  • Managing access to Expert.
  • Knowledge of Workday.
  • Managing international secondments and moves, working cooperatively with IT SAM UK.
  • Administering and maintaining Privileged Access Management.
  • Conducting internal and external user access audits, working alongside IT Security.
  • Providing input and proof of process for client audits.
  • Managing and resolving MS Exchange (EXO) issues for user accounts and groups.
  • Creating and managing groups within AD and Azure AD.
  • Setting up and maintaining smart groups via GroupID.
  • Setting up and managing non-chargeable matters within the Document Management Tool-iManage.
  • Knowledge of Microsoft Teams.
  • Configuring user accounts and access to different systems, such as DocuSign, GTM, Bighand, Google Gsuite, Jira, and Interaction.
  • Managing individual ServiceNow SAM incident queues and larger national SAM queues.
  • Setting up support teams in ServiceNow and allocating the correct access group.
  • Knowledge of Cisco IP Phones (Call Manager) / Voicemail (redundant).
  • HPE Records Management.
  • Audit and update of the team's administration process documentation.
  • Project work, balancing day-to-day support with project objectives.
  • Awareness of security principles around the protection of data on systems.

The successful candidate will have excellent communication skills, be proactive in problem-solving, and be able to work in a team. They will also have exceptionally high attention to detail, be able to consistently follow pre-defined processes, and be able to analyze and suggest improvements to existing processes.

We offer a diverse and innovative culture where high performance, client focus, and highly engaged people are our differentiator. We strive to create a working environment based on mutual trust and respect, where you can perform at your best while maintaining sustainable balance across your life.

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