Customer Marketing and Communications Project Lead

3 weeks ago


Melbourne, Victoria, Australia Transurban Full time

Drive business outcomes while delivering exceptional customer experiences as our Marketing Communications Projects Manager.



Join our team and contribute to lasting and positive changes that shape the future of our cities and communities.



About the Role

We're seeking a Marketing Communications Projects Manager to lead the development and delivery of the customer marketing and communications plan for the West Gate Tunnel Project (WGTP).



As a key member of our team, you'll work closely with internal stakeholders to drive business outcomes and deliver customer-focused initiatives.



Key Responsibilities


  1. Develop and deliver integrated marketing campaigns, including customer competitions, incentives, and tactical activities to support project initiatives and road opening.
  2. Partner with internal stakeholders to gather project needs and specifications to ensure successful project delivery.
  3. Manage brand, tone of voice, and message consistency across communications to ensure a positive customer experience.
  4. Liaise with internal stakeholders and external parties to ensure tasks are delivered on brief, on time, and on budget.
  5. Lead a project working group supporting the delivery of customer initiatives, provide regular communication updates and participate in key meetings as the Marketing Communications lead to ensure project success.


Requirements


  • A degree in Marketing, Communications or a related field is required.
  • At least 8 years of experience in marketing and people leadership.
  • Strong project management and time management skills are required to deliver multiple projects simultaneously on time and within/or under budget.
  • Exceptional writing, verbal and interpersonal skills are required to relate to all levels of management and external stakeholders.
  • Experience in liaising with external partners and third-party suppliers.


We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests.



About Us

We're Transurban, one of the world's largest toll-road operators. We aim to bring people and places closer in a safer, smarter and faster way.



We're customer-obsessed and focus on creating frictionless experiences that keep people moving.



Our values are safety, wellbeing and inclusion, and we treat everyone with fairness, consideration and respect.



We strongly encourage applications from candidates of diverse backgrounds and lived experiences.



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