Digital Marketing Executive
2 weeks ago
**About the Role**
We are seeking a highly skilled Senior Account Manager to join our team at Online Marketing Gurus. As a key member of our client services team, you will be responsible for delivering exceptional client experiences and driving business growth through strategic account management.
**Key Responsibilities**
- Lead client communication and provide exceptional customer service within assigned portfolios
- Develop and grow relationships with all client stakeholders
- Maintain client satisfaction through service levels and anticipate customer needs
- On-board new clients and present company documentation for client onboarding and reporting
- Manage, communicate, and present project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders
- Identify and pursue profitable growth opportunities in existing client portfolios
- Collaborate with SEO and PPC teams to ensure cutting-edge SEO strategies and complementary campaigns across other search, PPC, and social channels
- Work with our production and creative teams to deliver an unbeatable client experience and outstanding results
- Stay up-to-date with industry developments and advancements through ongoing training and education
- Champion our company values, purpose, and vision internally and externally
**Requirements**
- Experience in account management, client services, or client management in the digital marketing space
- Agency experience preferred
- Knowledge or experience in SEO, PPC, social media advertising, and web builds
- Strong relationship-building skills with the ability to quickly establish rapport with diverse individuals
- Ability to understand and overcome client challenges
- Solutions-focused with a track record of delivering outcomes
- Thrives in a fast-paced, ever-evolving industry
- Effective project management skills with the ability to work across multiple teams
- Attention to detail and a positive, can-do attitude
**About Online Marketing Gurus**
- We prioritize employee happiness and recognize the impact it has on our culture and success
- We focus on hiring good human beings who share our values and can grow with our company
- Significant emphasis on employee development, engagement, and growth opportunities
- Hybrid working environment offering flexibility and work-life balance
- Tripled revenue in the last three years, with a strong focus on R&D and innovation
- Currently 150+ employees in Sydney and Melbourne, with expansion plans in the USA
- Commitment to diversity, equity, and inclusion, with a leadership team representing various cultural backgrounds and a positive gender mix
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