Digital Marketing Executive

3 days ago

Melbourne, Victoria, Australia Online Marketing Gurus Full time

**About the Role**

We are seeking a highly skilled Senior Account Manager to join our team at Online Marketing Gurus. As a key member of our client services team, you will be responsible for delivering exceptional client experiences and driving business growth through strategic account management.

**Key Responsibilities**

  • Lead client communication and provide exceptional customer service within assigned portfolios
  • Develop and grow relationships with all client stakeholders
  • Maintain client satisfaction through service levels and anticipate customer needs
  • On-board new clients and present company documentation for client onboarding and reporting
  • Manage, communicate, and present project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders
  • Identify and pursue profitable growth opportunities in existing client portfolios
  • Collaborate with SEO and PPC teams to ensure cutting-edge SEO strategies and complementary campaigns across other search, PPC, and social channels
  • Work with our production and creative teams to deliver an unbeatable client experience and outstanding results
  • Stay up-to-date with industry developments and advancements through ongoing training and education
  • Champion our company values, purpose, and vision internally and externally

**Requirements**

  • Experience in account management, client services, or client management in the digital marketing space
  • Agency experience preferred
  • Knowledge or experience in SEO, PPC, social media advertising, and web builds
  • Strong relationship-building skills with the ability to quickly establish rapport with diverse individuals
  • Ability to understand and overcome client challenges
  • Solutions-focused with a track record of delivering outcomes
  • Thrives in a fast-paced, ever-evolving industry
  • Effective project management skills with the ability to work across multiple teams
  • Attention to detail and a positive, can-do attitude

**About Online Marketing Gurus**

  • We prioritize employee happiness and recognize the impact it has on our culture and success
  • We focus on hiring good human beings who share our values and can grow with our company
  • Significant emphasis on employee development, engagement, and growth opportunities
  • Hybrid working environment offering flexibility and work-life balance
  • Tripled revenue in the last three years, with a strong focus on R&D and innovation
  • Currently 150+ employees in Sydney and Melbourne, with expansion plans in the USA
  • Commitment to diversity, equity, and inclusion, with a leadership team representing various cultural backgrounds and a positive gender mix

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