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Senior Account Manager

2 months ago

Melbourne, Victoria, Australia Online Marketing Gurus Full time

About the Role:

We are seeking an experienced Senior Account Manager to lead our digital client relationships and drive business growth through exceptional client service and strategic account management.

Your Key Responsibilities:

  • Lead communication with clients and provide exceptional customer service.
  • Develop and grow relationships with all client stakeholders.
  • Maintain client satisfaction through service levels and anticipate customer needs.
  • On-board new clients and present company documentation.
  • Manage project deliverables, timelines, and expectations.
  • Identify and pursue profitable growth opportunities.
  • Collaborate with SEO & PPC teams to ensure cutting-edge strategies.
  • Work with production and creative teams for exceptional client experiences.
  • Stay up-to-date with industry developments through ongoing training and education.

Requirements:

  • Experience in Account Management, Client Services, or Client Management in digital marketing.
  • Agency experience preferred.
  • Knowledge or experience in SEO, PPC, Social Media Advertising, and Web Builds.
  • Relationship builder with excellent communication and problem-solving skills.
  • Ability to manage multiple projects and work with various teams.
  • Attention to detail and a positive attitude.

About Online Marketing Gurus:

We are Australia’s largest and fastest-growing independent agency, committed to hiring talented individuals who share our values and passion for digital marketing. Our culture is built on recognizing and rewarding employee success, offering massive opportunities for growth and development.