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Repair Coordinator

2 months ago


Wollongong, New South Wales, Australia Sedgwick Full time
About the Role

Sedgwick is seeking a skilled Repair Coordinator to join our Repair Solutions division. As a key member of our team, you will play a crucial role in supporting our clients and their customers during times of need.

Key Responsibilities
  • Engage with partner builders to complete site assessments and building make-safe procedures.
  • Obtain specialist reports and coordinate property repairs in accordance with agreed service level agreements (SLAs) or management requirements.
  • Deliver exceptional customer experiences through effective communication with customers, clients, and service providers.
  • Perform service delivery tasks and maintain case systems and databases in accordance with agreed SLAs or management requirements.
  • Maintain excellent relationships with clients, suppliers, and customers through excellent written and verbal communication.
  • Record time in accordance with Sedgwick's Time & Cost Recording Policy.
  • Prepare and issue invoices as per Sedgwick's billing requirements.
  • Manage agreements and relationships with internal and external stakeholders to ensure service delivery requirements are met.
  • Process payment requests received from external providers, ensuring costs charged are in accordance with any agreed rates or are reasonable for the services provided.
Requirements
  • Previous experience in insurance claims or construction.
  • Advanced skills in the use of Microsoft Word and Excel, including PivotTables and complex formulas.
  • Excellent written and verbal communication skills.
  • Excellent organizational and administrative abilities, with attention to detail.
  • Proficiency in documentation management and record-keeping.
  • Client-focused mentality, with a strong commitment to providing exceptional service.
About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

We offer a range of benefits, including a hybrid working arrangement, professional development opportunities, and a competitive salary package.

Sedgwick is an equal opportunity employer and is committed to ensuring that our recruitment process is fair and accessible for all candidates.