Repair Coordinator

1 month ago

Wollongong, New South Wales, Australia Sedgwick Full time
About the Role

Sedgwick is seeking a skilled Repair Coordinator to join our Repair Solutions division. As a key member of our team, you will play a crucial role in supporting our clients and their customers during times of need.

Key Responsibilities
  • Engage with partner builders to complete site assessments and building make-safe procedures.
  • Coordinate property repairs and facilitate smooth operations through effective communication with customers, clients, and service providers.
  • Perform service delivery tasks and maintain case systems and databases in accordance with agreed SLAs or management requirements.
  • Maintain excellent Client/Supplier/Customer relationships through excellent written and verbal communication.
  • Record time in accordance with Sedgwick's Time & Cost Recording Policy.
  • Prepare and issue invoices as per Sedgwick's billing requirements.
  • Manage agreements and relationships with internal and external stakeholders to ensure service delivery requirements are met.
  • Process payment requests received from external providers ensuring costs charged are in accordance with any agreed rates or is reasonable for the service(s) provided.
Requirements
  • Previous office experience in insurance claims or construction.
  • Advanced skills in the use of Microsoft Word and Excel such as PivotTables & complex formulas.
  • Excellent written and verbal communication skills.
  • Excellent organisational and administrative abilities, with attention to detail.
  • Proficiency in documentation management and record-keeping.
  • Client-focused mentality, with a strong commitment to providing exceptional service.
About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

We offer a range of benefits, including hybrid working arrangements, professional development opportunities, and a commitment to diversity, equity, and inclusion.

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