Repair Solutions Coordinator

4 weeks ago

Wollongong, New South Wales, Australia Sedgwick Full time

About the Role

Sedgwick is seeking a skilled Repair Solutions Coordinator to support our clients and their customers in their time of need. As a key member of our team, you will engage with partner builders to complete site assessments and building make-safe, obtain specialist reports, and coordinate property repairs.

Key Responsibilities

  • Deliver an excellent customer experience by facilitating smooth operations through effective communication with customers, clients, and service providers.
  • Perform service delivery tasks and maintain case systems and databases in accordance with agreed SLAs or management requirements.
  • Maintain excellent Client/Supplier/Customer relationships through excellent written and verbal communication.
  • Record time in accordance with Sedgwick's Time & Cost Recording Policy.
  • Prepare and issue invoices as per Sedgwick's billing requirements.
  • Manage agreements and relationships with internal and external stakeholders to ensure that service delivery requirements are met.
  • Process payment requests received from external providers ensuring costs charged are in accordance with any agreed rates or is reasonable for the service(s) provided.

Requirements

  • Previous office experience in insurance claims or construction.
  • Advanced skills in the use of Microsoft Word and Excel such as PivotTables & complex formulas.
  • Excellent written and verbal communication skills.
  • Excellent organisational and administrative abilities, with attention to detail.
  • Proficiency in documentation management and record-keeping.
  • Client-focused mentality, with a strong commitment to providing exceptional service.

About Sedgwick

Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Benefits

  • Hybrid working arrangement.
  • Professional Development through Sedgwick Australia University.
  • +0.5% on top of Superannuation Guarantee.
  • Domestic and International Career Pathways.
  • Employee Resource Groups.

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