Repair Coordinator

3 weeks ago

Wollongong, New South Wales, Australia Sedgwick Full time
About the Role

Sedgwick is seeking a skilled Repair Coordinator to join our Repair Solutions division. In this critical role, you will play a vital part in supporting our clients and their customers during times of need.

Key Responsibilities
  • Engage with partner builders to complete site assessments and building make-safe tasks.
  • Coordinate property repairs and facilitate smooth operations through effective communication with customers, clients, and service providers.
  • Perform service delivery tasks and maintain case systems and databases in accordance with agreed SLAs or management requirements.
  • Maintain excellent Client/Supplier/Customer relationships through excellent written and verbal communication.
  • Record time in accordance with Sedgwick's Time & Cost Recording Policy.
  • Prepare and issue invoices as per Sedgwick's billing requirements.
  • Manage agreements and relationships with internal and external stakeholders to ensure that service delivery requirements are met.
  • Process payment requests received from external providers ensuring costs charged are in accordance with any agreed rates or is reasonable for the service(s) provided.
Requirements
  • Previous office experience in insurance claims or construction.
  • Advanced skills in the use of Microsoft Word and Excel such as PivotTables & complex formulas.
  • Excellent written and verbal communication skills.
  • Excellent organisational and administrative abilities, with attention to detail.
  • Proficiency in documentation management and record-keeping.
  • Client-focused mentality, with a strong commitment to providing exceptional service.
About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

We are an equal opportunity employer and are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

We offer a range of benefits, including a hybrid working arrangement, professional development opportunities, and a commitment to diversity, equity, and inclusion.

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