Technical Support Specialist

2 weeks ago


Perth, Western Australia beBeeCustomerSupport Full time $80,000 - $120,000
Job Title: Technical Support Engineer - Perth

About the Role:

We are seeking a highly skilled and experienced technical support engineer to join our team in Perth.

  • Provide remote or on-site after-sales technical support to customers via email, telephone, instant messaging, etc., to solve problems encountered by overseas customers during product installation and use.
  • Collect and summarize information on batch problems and common product failures, and feedback to the Quality Department and R&D Department to promote product quality improvement.
  • Responsible for guiding and supporting the installation, monitoring, and ongoing operation and maintenance of home PV power plants by installers.
  • Customer training: deliver product and after-sales process training to installers and end users.


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