Customer Support Specialist

2 weeks ago


Sydney, New South Wales, Australia Intercom Full time
Unlock Customer Potential as a Customer Support Specialist

We are seeking an experienced and passionate Customer Support Specialist to join our growing team at Intercom. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences that drive growth and loyalty.

About the Role

This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment. As a Customer Support Specialist, you will be responsible for:

  • Providing top-notch support to customers through various communication channels, including email, chat, and phone
  • Owning customer issues from initial contact until resolution, ensuring timely and effective resolution
  • Becoming an expert on Intercom's product features and capabilities
  • Collaborating with cross-functional teams to identify areas for improvement and implement solutions
What We Offer

We offer a competitive salary of $85,000 per year, plus equity in a fast-growing startup. Our comprehensive benefits package includes:

  • Catered lunch every weekday
  • Flexible holidays and time off when needed
  • Healthcare stipend towards private health insurance
  • MacBook and other equipment to help you get your job done
About Intercom

Intercom is a leading customer messaging platform that helps businesses deliver personalized, omnichannel experiences. With a focus on innovation and customer satisfaction, we're dedicated to making a lasting impact in the industry.

We value diversity, equality, and inclusion, and we're committed to creating a safe and welcoming work environment for everyone. If you're passionate about customer support and growth, we'd love to hear from you



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