Dedicated Guest Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Virgin Australia Full time
Role Overview

We are seeking a highly skilled and compassionate Dedicated Guest Support Specialist to join our team at Virgin Australia.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional support to our guests with specific requirements.

Key Responsibilities
  • Provide Assistance to Guests: Assist guests with visible disabilities, non-visible disabilities, and other specific mobility and assistance requirements, ensuring their travel experience is seamless and enjoyable.
  • Ground Support Equipment Management: Ensure sufficient Ground Support Equipment (e.g., wheelchairs) are available for our guests the day ahead of their travel.
  • Transportation and Escort: Transport guests who need help with mobility through the terminal in our buggies and ensure they get to their departure gates on time.
  • Flight Disruptions and Cancellations: Help passengers in the event of flight disruptions and cancellations, ensuring they have a positive experience.
  • General Arrival and Departure Tasks: Assist guests with boarding flights and complete other general arrival and departure tasks.
Requirements and Qualifications
  • Customer Service Experience: Both customer service experience and experience working in a physical, manual handling job, or;
  • Experience Working with People with Disabilities: Worked with people with disability or specific requirements and able to build rapport with guests and their families, or;
  • Physical Movement or Health Fields: Studied physical movement or health fields (e.g., physio, Occupational Therapy) and have a genuine desire to support our guests with visual and non-visible disabilities.
Benefits and Conditions
  • Competitive Salary: AU$70,000 - AU$90,000 per annum, based on experience.
  • Generous Annual Leave Allowance: Enjoy a generous annual leave allowance, allowing you to recharge and take breaks when needed.
  • Opportunities for Career Progression: With extensive training and development opportunities, you can advance your career and take on new challenges.
  • Family Friendly Policies: We offer family-friendly policies, ensuring that you can balance your work and personal life.
Why Join Us?

At Virgin Australia, we value diversity and inclusion. We encourage applications from Indigenous Australians, those with disabilities, people from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our rich, diverse family.



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