Operations Manager
4 weeks ago
At Accor, we are passionate about delivering exceptional guest experiences. As an Operations Manager - Guest Experience Specialist, you will play a key role in ensuring that every guest interaction is positive and productive.
We are seeking a highly motivated and customer-focused individual to join our team at Novotel and Ibis Melbourne Central. This dual-branded hotel features 473 rooms conveniently located in the CBD, offering everything we do to help make our guests and our people feel welcome and valued.
The successful candidate will be responsible for coordinating and managing day-to-day operations, leading and inspiring the team to enhance the guest experience. Key responsibilities include:
- Coordinating and managing the day-to-day operations of the hotel, including managing the front-of-house team and ensuring exceptional customer service standards are maintained.
- Proactively addressing guest requests and concerns, taking initiative to ensure that interactions with customers are positive and productive.
- Providing guidance, support, and training to all employees to ensure they have the necessary skills to actively resolve complaints and challenges presented by customers.
- Assisting in all areas of the hotel during peak times to eliminate potential issues and ensuring the health and safety of all patrons, guests, and staff members.
In return for your hard work and dedication, you will receive a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus access to employee benefits card offering discounted rates in Accor worldwide from day one, learning programs through our Academies, opportunities to develop your talent and grow within your property and across the world, and the ability to make a difference through our Corporate Social Responsibility activities.
As a valued member of our team, you will also enjoy the following benefits:
- Employee benefit card offering discounted rates in Accor worldwide from day one.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
We are committed to diversity and inclusion and believe that everyone has the right to equal opportunities. We invite applications from qualified individuals who share our passion for delivering exceptional guest experiences and are excited about the opportunity to join our team.
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