Airport Guest Experience Specialist

3 weeks ago


Melbourne, Victoria, Australia Virgin Australia Full time

At Virgin Australia, we're seeking a skilled Airport Guest Experience Specialist to join our team in Melbourne.

We're an airline that's always pushed boundaries and done things differently. Our approach is built around creating authentic experiences that put our guests at the heart of everything we do.

This role involves providing exceptional customer service, ensuring seamless travel experiences for our guests, and being a representative of our brand values.

We're looking for someone with excellent communication skills, a positive attitude, and a passion for delivering outstanding guest experiences.

Salary: AU$60,000 - AU$80,000 per annum

You'll be responsible for:

  • Providing efficient check-in and boarding services
  • Assisting with flight disruptions and cancellations
  • Supporting unaccompanied minors and guests with disabilities
  • Working collaboratively with colleagues to ensure a smooth airport experience

We offer a range of benefits, including:

  • A competitive salary package
  • Ongoing training and development opportunities
  • Discounted air travel and other perks
  • A supportive and inclusive work environment

If you're passionate about delivering exceptional guest experiences and have a strong customer focus, we'd love to hear from you.



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