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Customer Stakeholder Relationship Builder

3 weeks ago

Canberra, ACT, Australia beBeeEngagement Full time $90,000 - $120,000

Our team is seeking a highly skilled Stakeholder Engagement Professional to play a key role in shaping our relationships with landowners, local communities, and key stakeholders.

This exciting opportunity offers the chance to drive customer engagement strategies and ensure that every voice is heard, valued, and respected.

Key Responsibilities:
  • Organise and attend community and stakeholder engagement events to foster strong relationships and promote open communication.
  • Liaise with landowners for property access, including door-knocking, to build trust and facilitate successful projects.
  • Prepare effective communications materials and manage public notifications to keep stakeholders informed about upcoming works and activities.
  • Maintain accurate stakeholder databases and tracking tools (e.g., EOI spreadsheets) to ensure seamless engagement and relationship-building.
  • Respond to enquiries and resolve concerns with professionalism and empathy, upholding our commitment to excellent customer service.
Requirements:
  • Proven experience in dynamic, stakeholder-focused environments with a track record of driving customer engagement strategies.
  • Excellent interpersonal and relationship-building skills, with the ability to build strong connections with diverse stakeholders.
  • Hands-on experience in community engagement, preferably within telecommunications or infrastructure, with a focus on delivering results-driven outcomes.
  • Confidence working in politically or socially sensitive settings, with the ability to navigate complex issues with tact and diplomacy.
  • Strong organisational skills and the ability to manage multiple priorities, with a keen eye for detail and a solutions-oriented approach.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) with a willingness to adapt to new technologies and systems.
  • A valid Class C Driver's Licence, with a willingness to travel as needed to support business objectives.