Customer Relationship Manager

2 days ago

Canberra, ACT, Australia beBeeAccount Full time $70,000 - $104,000

Job Overview:

We're seeking a key account developer to help us build strong relationships with customers in the ACT region. This role involves leveraging data and analysis to identify opportunities for joint value creation across the total value chain.

You will leverage your communication and rapport building skills to build and maintain deep relationships with stakeholders internally and externally, in order to deliver against business objectives across the Gyprock and Bradford Insulation portfolio primarily within the ACT Metro region.

Main Responsibilities:

  • Develop and implement key account plans that result in continuous share growth for our company and align these with desired customer growth, theirs and ours.
  • Leverage CRM Project Tracking to identify appropriate Commercial segment opportunities and negotiate with the internal Commercial team to determine which ones to assign to resellers vs service direct.
  • Ensure effective handover of specified projects to resellers and ensure conversion to sale at the right ratio.
  • Investigate and report back on our service and quality levels based on feedback, oversee and close out resolutions.
  • Provide regular feedback and share intel across the business on competitor activity, products, and pricing strategies to sustain/position our competitive advantage.
  • Ensure customer account plans & call cycles are implemented & actioned
  • Ensure appropriate debtor management & performance
  • Manage relationships and expectations with a broad client base
  • Resolve issues & complaints with clients

Requirements:

We're looking for someone with:

Previous experience within business development/commercial planning experience.Experience of the building industry or construction materials is desirable.Strong ability to influence at various levels & negotiate commercial outcomes that secures demand growth.High energy with a will to succeed.Familiarity with sales performance metrics.Excellent verbal communication skills with a focus on the customer.An ability to analyse and structure data to tell compelling commercial stories.An ability to author and deliver professional presentations to key stakeholders.

What We Offer:

We provide:

A rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands.Flexible working arrangements to support a healthy work-life balance.A competitive salary + bonus + Super + company vehicle.Being part of a dynamic & highly technical team.Atractive salary and benefits including access to exclusive discounts and offers.A supportive and collaborative culture that fosters innovation and inclusion.Care and wellbeing offer includes up to 15 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.

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