Customer Service Representative

2 days ago


Cannon Hill, Queensland, Australia Empire Group Full time

The Empire Group is seeking a highly skilled Customer Service Representative to join their team as a Maintenance Support Officer in a Call Centre environment.

This exciting opportunity allows the successful candidate to build relationships with customers and contractors, arranging responsive maintenance for government housing properties. Responsibilities include:

  • Arranging responsive maintenance for government housing properties
  • Answering or making customer calls to address their maintenance needs
  • Engaging with callers to confirm or clarify information and calming angry customers as needed
  • Utilizing software, databases, scripts, and tools effectively
  • Meeting or exceeding call centre metrics
  • Providing consistent customer service

The ideal candidate will have a minimum of 6 months of call centre experience and possess exceptional problem-solving and de-escalation skills, as well as strong time management and decision-making abilities. Additionally, they should be able to collaborate effectively within a team and demonstrate excellent verbal and written communication skills.

In this role, you will work closely with customers and contractors to resolve issues efficiently, ensuring prompt and effective maintenance for government housing properties. Your strong interpersonal skills will enable you to build trust and rapport with clients, while your technical skills will allow you to navigate complex systems and tools with ease.

We are committed to providing our employees with a supportive and inclusive work environment. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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