Client Experience Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $87,000

We are seeking a skilled customer experience specialist to join our client's team based on-site at their office in Loganlea, QLD.

This position is permanent full-time and reports directly to the customer experience manager.

As a valued member of the team, you will be eligible to access employee benefits and bonus programs, as well as offer development opportunities.

**Responsibilities:**

  • Providing exceptional customer service to our clients and their customers
  • Troubleshooting and resolving client queries and issues in a timely manner
  • Ensuring accurate data input into logistics systems and prioritizing tasks to meet daily deadlines
  • Managing client requests outside of standard processes and ensuring system updates for job status tracking

**Requirements:**

  • 3-5 years' experience in a similar role with exceptional customer relationship skills
  • Ability to de-escalate and resolve conflict
  • Customer-driven behavior with a sense of calm urgency
  • Strong interpersonal and communication skills
  • Intermediate system knowledge and proficiency in Microsoft Office Suite

**What we offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package

Key qualifications include: customer experience, customer service, conflict resolution, team management, and time management.

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