Client Experience Manager

6 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $95,000
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Job Title: Client Success Specialist

Job Description:

This role is dedicated to ensuring the successful delivery of ongoing revenue by providing timely service and resolution of client enquiries, maximizing transaction processing through the Payrix Portal.

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  • ","
  • Provide exceptional customer service throughout the client life cycle, including setup of The Portal access, fees, bank account information, and other settings.","
  • Create DDRs and eDDRs as required.","
  • Train clients on the use of The Portal/Xero as needed.","
  • Identify upsell or cross-sell opportunities through customer interactions.","
  • Respond to existing clients' change requests within The Portal.","
  • Ensure all policies and process documents are updated and managed in line with changing business needs.","
  • Maintain all Partner files.","
  • Collaborate with the sales team to identify and grow opportunities.","
  • Produce and analyze reports and data to assist with strategy planning and review.","
  • Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organization.
","]","Required Skills and Qualifications:

The ideal candidate will possess a proven track record of providing excellent customer service/support/sales/client-facing roles.

","]","
  • ","
  • Demonstrated ability to establish and maintain long-lasting relationships with a portfolio of clients.","
  • Experience successfully delivering client-focused solutions to meet customer needs.","
  • Strong influencing, negotiating, and dispute resolution skills.","
  • Ability to listen and understand a client's business, pain points, and tailor a solution to their individual needs.","
  • Sound time management skills, including the ability to meet deadlines.","
  • Excellent interpersonal skills.","
  • Effective communicator both written and verbally, with the ability to vary communication style to suit the audience.","
  • Intermediate skills with Excel, Word, Outlook, and PowerPoint.
","]","Benefits:

The added bonus of formal qualifications in customer engagement or customer contact will be highly regarded.

","]","

If you have any questions, please don't hesitate to reach out to us.

","]},

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