Client Experience Specialist

1 day ago


Brisbane, Queensland, Australia beBeeClient Full time $60,000 - $75,000

Client Care Specialists are key players in delivering exceptional client experiences by providing timely and empathetic resolution of client complaints.

Job Description:

As a Client Care Specialist, you will be working closely with clients to build trust and understand their situation. You will use your investigative skills to uncover the origin of the issue and provide a mutually beneficial outcome.

You will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences.

Our team is part of a friendly and supportive environment where everyone contributes ideas and drives outcomes.

Required Skills and Qualifications:
  • Excellent interpersonal and communications skills
  • High level of empathy
  • Ability to follow policy and procedures
  • Strong sense of client commitment and customer service
Benefits:
  • Work in a diverse and inclusive workplace
  • Opportunity to work with a global financial services group
  • Chance to contribute to shaping all kinds of possibilities
Others:
  • Our advantage is bringing together diverse people and empowering them to drive outcomes


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