Field Coordinator

5 days ago

Rockhampton, Queensland, Australia beBeeService Full time $70,000 - $90,000
Maximising Efficiency and Delivering Exceptional Service

We are seeking a highly organised and proactive Coordinator to manage the scheduling of our field-based workforce.

This role offers an exciting opportunity to drive efficiency, maximise productivity, and deliver exceptional service to our customers through effective coordination and planning.

Key Responsibilities:
  • Coordinate reactive service calls, quoted works, planned maintenance, and installations to keep schedules, technicians, and communications on track.
  • Optimise technician productivity through proactive planning and scheduling.
  • Monitor technician progress and update records, customer portals, and manage revisits and reduce backlog through recovery scheduling.
  • Support customers with clear communication and timely updates.
  • Streamline administrative tasks and prepare reports to enhance team collaboration and performance.

The ideal candidate will have experience working with scheduling of a field-based workforce, strong administrative and coordination skills, advanced computer literacy, excellent communication and customer etiquette, and the ability to work under pressure and manage competing priorities.

What We Offer:
  • A fulfilling workplace with a collaborative and supportive team environment.
  • Access to wellbeing initiatives, including discounted health insurance and peer-to-peer recognition.
  • A range of benefits to support employee wellness, including access to a wellbeing committee and empowerment programmes.

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