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Customer Support Specialist in Brisbane

2 months ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time

At Echo Entertainment Group, we strive to be a premier integrated resort organization in Australia. Our goal is to deliver enjoyable and unforgettable experiences for the countless guests we serve annually at our esteemed venues.

Our establishments across major cities are renowned for their exceptional hotels, dining options, bars, and entertainment facilities.

Echo Entertainment Group is a publicly listed entity dedicated to enhancing the communities we operate within. We are committed to upholding integrity and values to ensure we provide entertainment, gaming, and leisure experiences in a safe, responsible, and ethical manner.

As a Customer Support Specialist reporting to the Patron Liaison Manager, you will spearhead the execution of safer gambling initiatives and assist our esteemed guests in making informed choices.

This role presents an excellent opportunity for students, graduates, and professionals eager to join our Safe Gaming team in Brisbane, whether on a full-time or part-time basis, and contribute to promoting a safer gambling environment at Echo.

Your key responsibilities include:

  • Providing compassionate support to guests facing challenges related to gambling
  • Encouraging safer gambling practices through proactive engagement
  • Collaborating with internal teams to improve safety protocols and awareness

We are seeking candidates who possess:

  • Experience in guest relations, Responsible Gambling programs, hospitality, support services, social work, security, or education
  • A proven ability to cultivate productive relationships and an understanding of relevant laws, regulations, policies, and safer gambling strategies
  • Strong problem-solving skills and innovative thinking

As a Customer Support Specialist, you will play a crucial role in implementing safer gambling initiatives and supporting our valued guests in making informed decisions. The position requires flexibility to work across various shifts (morning, day, and night).

Your passion for interaction and problem-solving, along with your empathetic nature, will enable you to effectively assess and implement timely supportive measures.

Your contributions will be vital in shaping the success of Safer Gambling practices at Echo. Be part of a mission that makes a difference.

What we offer:

  • Complimentary meals on-site daily, including hot meals and a sandwich bar
  • Discounted parking options available
  • 30% discounts at award-winning restaurants and accommodations
  • Career development, training, and courses through the Echo Academy – endless career possibilities
  • An organization that values diversity, teamwork, and authenticity
  • Mental health and well-being services
  • Diversity & Inclusion initiatives focusing on multiculturalism, gender, Aboriginal & Torres Strait Islander communities, and LGBTQI+
  • Paid training and ongoing career development opportunities

Please note that eligibility checks are part of the recruitment process and ongoing employment for this position.

Our culture:

At Echo, we are dedicated to fostering a diverse, equitable, and inclusive workplace that enhances exceptional experiences for our guests, creates a positive environment for our team members, and leads to beneficial outcomes for our communities.

We welcome applications from individuals of all cultures, ages, religions, genders, LGBTQI+ identities, Australia's First Nations Peoples, and those with disabilities. We acknowledge the unique challenges that trans and gender-diverse applicants may face during the recruitment process. We provide various flexible working options to help team members achieve a work-life balance that suits their individual well-being needs.

Echo is recognized for its commitment to gender equality and inclusiveness in the workplace.