Customer Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled and caring Customer Support Specialist to join our Family Support Team in Brisbane CBD. As a key member of our team, you will play a vital role in delivering outstanding customer service and support to our network of childcare centres and families.
Key Responsibilities
- Provide exceptional customer support via phone, email, and other communication channels
- Meet and exceed defined targets and KPIs, including customer satisfaction, calls, booking tours, and enrolments
- Utilize strong phone contact handling skills and active listening to understand and address customer inquiries and concerns
- Adapt and respond effectively to a diverse range of personalities and support scenarios
- Familiarity with various CRM systems and willingness to learn
About You
- Excellent customer service skills and a passion for delivering exceptional support
- Ability to meet and exceed targets and KPIs
- Strong communication and interpersonal skills
- Flexibility and adaptability in a fast-paced environment
- Ability to work effectively in a team and build strong relationships with colleagues and customers
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including 50% discount on childcare gap fees and free gym membership
- A culture that values diversity, inclusivity, and respect
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