Incident Resolution Specialist

3 days ago

Melbourne, Victoria, Australia beBeeAnalyst Full time $60,000 - $90,000

Be Part of a Team That Makes a Difference

The opportunity to work in an exciting and dynamic environment is waiting for you. We have multiple openings for Operational Incident Analysts where you'll play a crucial role in managing and resolving simple insurance and administration incidents.

Key Responsibilities:

  • Manage and analyze operational & insurance incidents, identifying areas for improvement and implementing solutions.
  • Conduct initial assessments and documentation of incidents, providing clear and concise information.
  • Collaborate with Risk & Compliance teams for incident resolution, ensuring seamless communication and timely outcomes.
  • Liaise with key partners and stakeholders, fostering strong relationships and achieving shared goals.

What You'll Bring:

  • 1-2 years of experience in superannuation or insurance, with a solid understanding of industry regulations and best practices.
  • Understanding of RG277 principles and SIS regulations, with the ability to apply them effectively.
  • Proficiency in Microsoft Office Suite, including advanced skills in data analysis and visualization.
  • Experience in incident management or similar analytical roles, with a proven track record of success.
  • Excellent communication skills, with the ability to articulate complex ideas simply and clearly.
  • Strong analytical and problem-solving abilities, with a keen eye for detail and a passion for innovation.

Why Join Us?

This is an excellent opportunity for someone looking to enhance their career in the superannuation/insurance sector while working for an organization that truly makes a difference. We offer a range of benefits that matter, including leave for those moments that matter, professional development opportunities, and a focus on employee health and wellbeing.

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