
Diplomatic Incident Resolution Specialist
3 days ago
Job Summary:
The role of Complaints Officer - APS5 Level involves undertaking moderately complex to
complex work under limited supervision. The position is guided by legislation, policies, procedures, standards, methodologies and precedents as it manages and coordinates the resolution of complaints and participant incidents.
You will be working full-time hours, Monday to Friday from 8:30am to 5pm in a specified location with a competitive pay rate per hour.
As a Complaints Officer - APS5 Level you will be responsible for:
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required;
- Managing escalated complaints and ensuring deadlines are met;
- Producing high-quality written correspondence for various audiences, including formal responses;
- Coordinating correspondence, briefing and reporting functions for the team;
- Supporting the team to resolve operational issues and assist in achieving strategic objectives.
This role offers opportunities for professional growth and development in a dynamic environment.
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