
Incident Resolution Specialist
16 hours ago
We are seeking an experienced Incident Resolution Specialist to join our team. The successful candidate will be responsible for the prompt resolution of incidents, ensuring minimal disruption to our services.
This is a dynamic role that requires strong technical acumen, excellent communication and coordination skills, and the ability to analyze complex problems and develop effective solutions.
Key Responsibilities- Quickly identify, categorize, and manage incidents to minimize service disruption
- Collaborate with cross-functional teams for rapid incident resolution
- Conduct comprehensive post-incident reviews, deriving actionable insights and implementing preventive measures
- 3+ Years' experience in globally dispersed Service Management teams
- 2+ Years of proven experience in Incident Management in a fintech environment
- Experience in business analysis and process mapping
- Project management experience with the ability to lead and execute projects
- Strong technical acumen with the ability to automate processes using relevant tools and technologies
- Exceptional communication and coordination skills
- Strong analytical and problem-solving capabilities
- Hybrid work arrangement with 3 days/week from office
- Medical insurance after probation period
- Annual bonuses
- Employee referral program
- Full annual performance assessment
We are a leading trading platform that values and rewards talent, initiative, and creativity. Join our team to propel your career to new heights and contribute to shaping the digital assets movement.
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