Critical Incident Resolution Leader

1 week ago


Melbourne, Victoria, Australia beBeeStrategic Full time $150,000 - $180,000

Job Title: Critical Incident Resolution Leader

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Role Overview

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The position of Critical Incident Resolution Leader is a pivotal role within our organization, requiring a high degree of expertise and strategic thinking. You will be responsible for leading the response to critical incidents, ensuring swift resolution and minimal business disruption.

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Responsibilities:

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  • Develop and implement incident management strategies to improve service performance and enhance disaster recovery capabilities.">
  • Leverage tools like ServiceNow and Power BI to analyze data, identify trends, and inform business decisions.">
  • Collaborate with cross-functional teams to strengthen relationships, build trust, and drive collective success.">
  • Apply analytical, verbal, and written communication skills to negotiate, influence, and resolve conflicts effectively.">
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Requirements:

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  • Proven track record in managing high-impact roles, with a strong ability to think critically and solve complex problems.">
  • Excellent analytical, negotiation, and relationship-building skills, with the ability to communicate effectively at all levels.">
  • Experience with tools like ServiceNow and Power BI, or similar technologies, is highly desirable.">
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What We Offer

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A competitive compensation package, comprehensive benefits, and opportunities for growth and development in a dynamic and supportive environment.



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