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CUSTOMER SERVICE SUPPORT SPECIALIST

3 weeks ago

Wollongong City Council, Australia beBeeCustomer Full time $60,000 - $80,000
Job Title: CUSTOMER SERVICE SUPPORT SPECIALIST

We are seeking a detail-focused Customer Service Support Specialist to join our team.

  • The ideal candidate will be responsible for responding to customer service enquiries via email and social media in a timely and professional manner.
  • Performing general website updates as required, this role is perfect for someone who enjoys staying on top of administrative tasks.
  • Collaborating with internal teams to resolve issues efficiently, you will work closely with colleagues to ensure seamless communication.
  • Supporting the senior customer service team with day-to-day tasks, you will have the opportunity to grow your skills and experience.

Main Responsibilities:

  • Responding to customer service enquiries via email and social media quickly and professionally
  • General website updates as required
  • Working with our internal teams to get things sorted fast
  • Supporting the senior customer service team with day-to-day tasks

Requirements:

  • Strong written communication skills, ability to craft clear and concise messages
  • Excellent attention to detail, organised and able to multitask
  • A flexible attitude, happy to help out in any situation
  • Ability to juggle multiple tasks in a busy environment
  • Friendly, reliable, and positive
  • Some customer service or admin experience is a bonus but not essential
  • Must have permanent working rights in Australia
  • Proficient in the use of email applications

Benefits:

  • A supportive, friendly team that's always ready to lend a hand
  • On-the-job training and mentoring so you can grow your skills and confidence
  • The chance to be part of a growing business, making a real impact