Key Customer Support Position

6 days ago

Wollongong City Council, Australia beBeeCustomerSupport Full time $60,000 - $80,000

We are seeking a highly skilled Customer Support Specialist to join our team. This hybrid role requires working at least three days a week in the office. As a key member of our customer support team, you will provide exceptional support to our fund members, handling their inquiries with care and professionalism.

Main Responsibilities:
  • Answer incoming phone calls and emails from fund members, providing factual information to assist with enquiries.
  • Actively listen to members to gain a practical understanding of their situation.
  • Build rapport with members and offer empathetic assistance.
  • Document client issues and escalate issues to appropriate parties to resolve.
  • Research to respond to customer inquiries and respond formally to correspondence, either verbally or in writing.
Requirements:
  • Outstanding communication, active listening, and customer service skills.
  • Proven experience in handling high work volumes, preferably within a customer service, call centre, or similar environment.
  • Excellent attention to detail and thoroughness in pursuing solutions.
  • Computer literacy and capacity to use online information systems.
What Makes You Stand Out:
  • Superior interpersonal skills with the ability to hold conversations and interact with our members.
  • The ability to produce well-written correspondence.
Why Choose Us:
  • We offer professional development opportunities, interesting work, and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

Please note that applications will only be considered from candidates who have the appropriate approval to work in Australia, and successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

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