Exceptional Customer Experience Specialist

3 days ago

Wollongong City Council, Australia beBeeCustomerService Full time $54,000 - $78,000
Customer Service Specialist

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Specialist.

About the Role

This is an exciting opportunity to provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

As a key member of our team, you will be responsible for delivering outstanding service, resolving issues efficiently, and promoting our products and services.

  • Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Upsell and cross-sell products and services to existing customers
  • Collaborate with internal teams to ensure seamless customer experiences
Requirements

To succeed in this role, you will require:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
  • Customer-Focused: A passion for delivering exceptional customer service and a focus on meeting customer needs
  • Problem-Solving: Ability to analyze problems, identify solutions, and implement effective resolutions
  • Technical Skills: Proficiency in computer software and systems, including CRM tools and Microsoft Office
Benefits

We offer a competitive salary and benefits package, including:

  • Competitive Salary: A market-competitive salary reflecting your skills and experience
  • Performance-Based Bonuses: Opportunities to earn bonuses based on individual and team performance
  • Ongoing Training and Development: Access to training programs, workshops, and conferences to enhance your skills and knowledge
What We Offer

We pride ourselves on creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. As a valued member of our team, you can expect:

  • A Dynamic and Supportive Team: Collaborative and energetic team members who share your passion for delivering exceptional customer service
  • Opportunities for Growth: A culture that encourages learning, development, and career advancement
  • A Recognition and Rewards Program: Acknowledgment and rewards for outstanding performance and contributions to the team
How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

We look forward to hearing from you

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