Administrative Support Specialist

1 week ago

Frenchs Forest, New South Wales, Australia Healthscope Full time
About Our Team

At Healthscope, we are dedicated to delivering exceptional patient care and creating a positive work environment for our staff. As an Administrative Support Specialist in our Mental Health Day Program, you will play a crucial role in supporting our team and providing top-notch service to our patients.

Job Summary

We are seeking an organized and detail-oriented individual to join our team as an Administrative Support Specialist. In this role, you will be responsible for managing a busy reception desk, answering calls, organizing appointments, and maintaining accurate records.

Key Responsibilities
  • Manage a high-volume reception area, ensuring efficient communication with patients, visitors, and hospital staff;
  • Provide excellent customer service, responding to inquiries and resolving issues in a timely and professional manner;
  • Organize and coordinate appointments, admission paperwork, and follow-up requests;
  • Maintain accurate and effective record management systems, including preparation of medical records;
  • Perform health fund checks and manage patient lists for mental health day programs;
  • Coordinate with medical staff and other departments to ensure seamless operations;
  • Complete other clerical tasks, such as data entry, as required.
Requirements
  • Excellent interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders;
  • Highly developed organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment;
  • Strong attention to detail and ability to maintain accuracy in record-keeping;
  • Experience in MS Office (Outlook, Word, and Excel) and web-based systems;
  • Ability to work independently and as part of a team, with a strong commitment to collaboration and communication;
  • Health fund knowledge and experience in medical/mental health administration (desirable but not essential).
Benefits
  • Competitive salary: $60,000 - $80,000 per annum, depending on experience;
  • Discounted onsite parking and gym memberships;
  • Employee Assistance Programs and access to bulk billing services for employees and their families;
  • Opportunities for professional development and growth within the organization.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

A supportive and inclusive work environment;

Ongoing training and development opportunities;

Access to leading-edge technology and resources;

A comprehensive employee assistance program;

And more

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