Technical Support Specialist
3 weeks ago
At Linfox Armaguard Group, we are committed to providing exceptional technology solutions to our clients. As a Technical Support Specialist, you will play a critical role in planning, designing, and implementing technology solutions that meet the needs of our projects and operational issues.
Key Responsibilities:
- Provide third-level hardware and application technical support and troubleshooting advice to internal and external stakeholders.
- Build rapport with clients, subcontractors, field technicians, and repair centre staff as a subject matter expert.
- Ensure timely problem identification and root cause resolution using a strong customer service approach.
- Work closely with internal departments conducting training and testing on specialised technical products.
- Contribute to the organisational direction by providing advice to Management on business risks, technology, and best practices in the area of ATM hardware and applications.
Requirements:
- Demonstrate knowledge of ATMs/Cash Management devices or technical know-how.
- Apply root cause analysis skills in computer hardware/software.
- Utilise strong organisational and multitasking skills coupled with excellent verbal and written communication skills.
- Show exceptional problem-solving skills with the ability to trouble shoot complex issues.
- Able to work a 5-day rotating roster (including weekends).
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