IT Infrastructure Support Specialist

3 days ago


Frenchs Forest, New South Wales, Australia Tabcorp Full time

About the Role

We are seeking an experienced IT Infrastructure Support Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing high-level technical support and ensuring the reliability and availability of our core media and broadcasting applications, systems, and software.

Key Responsibilities

  • Manage escalated tickets and work on resolving complex issues across all our applications.
  • Investigate root cause and implement solutions to prevent future occurrences.
  • Collaborate with cross-functional teams to identify and address technical issues.

Requirements

  • Proven experience in an Application Support role within a large complex company.
  • Experience troubleshooting Windows, AD, and Linux OS-related issues.
  • Demonstrated strong analytical and complex problem-solving skills.
  • Strong interpersonal, negotiation, and influencing skills.
  • Excellent verbal and written communication skills.

About You

To succeed in this role, you will need:

  • A bachelor's degree in Computer Science or a related field.
  • At least 3 years of experience in IT infrastructure support.
  • Knowledge of scripting languages such as PowerShell or Bash.
  • Familiarity with cloud-based infrastructure.

Benefits

  • The flexibility of our hybrid working model.
  • A variety of leave types including cultural leave, volunteer leave, flexi leave, and parental leave.
  • Thursday night drinks, social clubs, live sport, and racing action.
  • Organised motivational speakers and sessions.
  • Access to a comprehensive health and wellbeing app and Employee Assistance Program.
  • A dedicated learning platform.

What We Offer

As an IT Infrastructure Support Specialist at Tabcorp, you will have the opportunity to work with a diverse range of technologies and collaborate with a talented team of professionals. We offer a competitive salary package, ranging from $120,000 to $160,000 per annum, depending on your level of experience.



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