Service Excellence Manager

14 hours ago

Melbourne, Victoria, Australia beBeeServicemanagement Full time $74,480 - $86,560
Service Excellence Manager Role

We are seeking a highly skilled and experienced Service Excellence Manager to join our team.

The ideal candidate will have a proven track record of delivering exceptional service, building strong relationships with stakeholders, and driving business growth.

About the Role

This is an exciting opportunity for a talented professional to take on a key leadership role and contribute to our organization's mission and vision.

As a Service Excellence Manager, you will be responsible for overseeing various aspects of our operations, including compliance, strategic growth, policy implementation, audit management, marketing, documentation management, collaboration, and restrictive practice reporting.

  • Key Responsibilities:
  • Develop and implement strategies to enhance service delivery and improve customer satisfaction.
  • Lead cross-functional teams to achieve business objectives and drive innovation.
  • Mentor and develop staff to ensure they have the skills and knowledge needed to deliver high-quality services.
  • Contribute to business planning, budgeting, and financial management.
  • Develop and maintain policies and procedures to ensure compliance with regulatory requirements.
  • Collaborate with internal and external stakeholders to identify opportunities for growth and improvement.
  • Foster a culture of excellence, quality, and continuous improvement within the organization.

The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

In return, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements

To be successful in this role, you will need:

  • A degree in a relevant field (e.g., business administration, health sciences, or social work).
  • At least 1 year of experience in a similar role or industry.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Knowledge of business administration, finance, and human resources principles.
  • Certification in disability and/or health (an asset).
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

You will have the chance to work with a talented team of professionals who share your passion for delivering exceptional service and making a difference in people's lives.

In return for your hard work and dedication, we offer:

  • A competitive salary ($38.00 - $42.00 per hour).
  • A comprehensive benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

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