
Customer Service Advocate
3 days ago
Delivering Exceptional Customer Experiences
">Australia Post is revolutionizing the way we serve our customers. Our team members are at the forefront of this transformation, delivering outstanding service and building strong relationships with the community.
">About the Opportunity
">As a customer service professional, you will play a vital role in helping people achieve their goals. You will be part of a dynamic team that is dedicated to providing exceptional customer experiences, every time, every touchpoint.
">Your Key Responsibilities:
">- Perform customer sales and service transactions with accuracy and efficiency">
- Manage high-value transactions securely and professionally">
- Conduct and process identity services transactions, including passport interviews">
- Promote products and services through up-selling and cross-selling, merchandising, and other promotional activities">
- Assist customers with mail lodgements and associate costs">
- Build rewarding relationships with customers by understanding their needs">
- Assist with administrative duties such as stocktaking and record maintenance">
About You
">You are a friendly, enthusiastic, and reliable individual who thrives in a team environment. You are passionate about delivering exceptional customer experiences and committed to making a positive impact in the community.
">We Offer
">A supportive and inclusive work environment that values diversity and promotes growth and development. We invest in your personal wellbeing, recognise and reward your contributions to our success, and provide opportunities for career advancement.
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