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Customer Service Associate
3 weeks ago
An ideal candidate for this role will have a genuine care for the needs of customers and members. They will be able to build positive relationships with customers and colleagues, and possess a positive approach to change and problem solving.
The successful applicant will be responsible for delivering friendly and thoughtful service to customers, responding to their queries, and championing our products and services.
They will work collaboratively with colleagues to solve problems for customers and members, maintain a safe and compliant store environment, and help introduce new products and services.
Additionally, they will support the local community by getting involved in activities and events.
Key Responsibilities:- Provide exceptional customer service
- Work with colleagues to resolve customer issues
- Maintain a secure and compliant store environment
- Introduce new products and services
- Support the local community
- A genuine care for the needs of customers and members
- Excellent communication skills
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- Discounts on our products
- Pension scheme with employer contributions
- Virtual healthcare services
- Employee assistance service
- Full training and development opportunities
- Cycle-to-work scheme
