Customer Experience Advocate

3 days ago

Launceston, Tasmania, Australia beBeeCustomerService Full time $40,000 - $80,000

Deliver exceptional customer experiences through proactive issue resolution and personalized support.

Job Overview

This role involves acting as a frontline problem solver, utilizing excellent communication skills to address customer concerns over the phone or via email. The successful candidate will foster strong relationships with customers by providing an outstanding first impression, leveraging superior administration skills and exceptional customer service capabilities.

Key Responsibilities:
  • Resolve customer complaints efficiently and effectively
  • Develop in-depth knowledge of our products and services to enhance customer interactions
  • Provide accurate and timely assistance with order placement, tracking, and processing
  • Promote loyalty and repeat business by building trust with customers
  • Offer world-class customer service via phone and email, consistently making a positive impression
Requirements:
  • Previous experience in customer-facing roles or similar industries is advantageous but not essential
  • Proficiency in navigating computer systems to manage customer interactions and records
  • Critical thinking and analytical skills to resolve complex customer issues
  • Excellent verbal and written communication skills
  • Ability to remain composed under pressure in fast-paced work environments

Benefits:

  • Discounts on Aidacare health equipment products and services for employees
  • Quarterly performance-based incentive scheme
  • Employee Assistance Program supporting mental wellness
  • Comprehensive benefits package including employee perks and discounts

A comprehensive training program will equip you with the necessary skills and knowledge to excel in this role.

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