Professional Membership Specialist

5 days ago

Sydney, New South Wales, Australia beBeeAdviser Full time $56,000 - $82,000

Membership Advisor Role

Job Overview

This is an exciting opportunity to work in a leading global organisation supporting professionals worldwide. Our team offers a collaborative and flexible working environment, blending the comfort of home-based work with regular office attendance.

The role requires expertise in guiding clients through various membership pathways, acting as an ambassador for our services while ensuring consistent service across multiple communication channels.

We are seeking a professional with strong customer service skills, particularly within a professional or membership-based environment, who can deliver exceptional client experiences.

Key Responsibilities
  • Offer specialist advice, solutions, and proactively promote our products and services, generating new leads and opportunities while fostering member engagement through effective relationship management.
  • Maintain comprehensive product knowledge to offer first-line responses and accurately update customer information in internal databases, ensuring data integrity.
Requirements
  • Proven experience in customer-facing roles, preferably in professional or membership-based environments, with a focus on delivering outstanding results.
  • Excellent communication skills, passionate about engaging with customers and resolving inquiries across multiple channels (e.g., phone, email, live chat).
  • Commercially aware, highly organised, and able to prioritise tasks effectively while adhering to quality assurance standards and procedures.
Benefits
  • We offer a comprehensive package of benefits to support your well-being, including employee assistance programmes, income protection, life assurance, pension schemes, and more.
  • Our standard working hours are 38 per week, with flexible working arrangements where possible.

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