Membership Development Specialist

We are seeking an experienced and highly skilled Membership Service Coordinator to join our team. This is a key role that plays a vital part in engaging with members and potential new members to retain and grow the membership base.

Key Responsibilities:

• Engage with members and potential new members to increase membership through referrals and incoming enquiries by demonstrating the value of membership and associated benefits
• Respond promptly to all membership enquiries and update new and renewing members in the CRM system
• Build lasting relationships with Association members to improve membership retention and provide exceptional customer service
• Support programs for members with partners, including organising networking events and workshop groups to foster collaboration and knowledge sharing
• Provide regular reporting on membership retention, engagement, and acquisition when the new Member Management System (MMS) is implemented
• Work collaboratively with the Operations Manager to roll out the MMS and ensure a smooth transition
• Investigate and implement new benefits for members in conjunction with National Sales, Operations, and other key stakeholders to enhance member experience

Communication Skills:

• Maintain ongoing, professional communication with members at national and branch level to ensure clear understanding of membership benefits and services
• Maintain professional face-to-face, phone, and electronic positive communications to build trust and rapport with members
• Develop and maintain effective working relationships with all internal and external stakeholder groups to achieve organisational goals

Required Skills and Qualifications:

• Ability to work independently with minimal supervision within areas of responsibility and manage tasks through to completion with high accuracy and attention to detail
• Use initiative, problem-solving skills, and research techniques when approaching tasks where barriers are encountered to find creative solutions
• Highly developed administrative skills to provide support to internal and external stakeholders and manage multiple projects simultaneously
• Microsoft Office skills and the ability to use Association software, including Xero, SMS, CRM, websites, and Trainer app to enhance productivity and efficiency
• Effectively liaise technology providers and support internal stakeholders to use systems with optimal efficiency and resolve technical issues
• Excellent personal organisational skills, including the ability to prioritise and manage multiple projects to competing deadlines and meet deliverables

Interpersonal Skills:

• Friendly, outgoing, and positive attitude to engage with diverse stakeholder groups and build strong relationships
• Ability to identify, communicate, and collaborate with diverse stakeholder groups to achieve organisational goals
• Flexible with the ability to work collaboratively within a small team environment to achieve common objectives

Core Values:

• Focus on productivity and expertise to drive organisational success
• Culture of pride, positivity, and trust to create a supportive and inclusive work environment
• Acknowledgement and support for one another to foster a sense of community and belonging
• Communicate openly and clearly and listen to others to ensure clear understanding and resolution of issues
• Fun and rejuvenation to promote work-life balance and employee well-being

Experience and Qualifications:

• Microsoft Excel
• Microsoft Office 365
• Administration
• Similar role and transferable skills and experience

Language:

• English fluently preferred

Work Authorisation:

• Australia required