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Indigenous Banking Specialist
1 month ago
We are seeking a dedicated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team as an Indigenous Banking Specialist.
In this role, you will build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to our wide range of products and services.
You will be responsible for delivering outstanding customer service, answering questions about banking, promoting self-service options, and identifying issues and service gaps.
As a key member of our team, you will work closely with stakeholders, including Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking.
Your Responsibilities- Provide culturally appropriate and effective communication and information to Aboriginal and Torres Strait Islander Peoples/communities.
- Conduct presentations and liaise with internal stakeholders across the Bank.
- Build rapport quickly with customers and take their enquiries from end to end.
- Work collaboratively with communities, stakeholders, and other government and non-government agencies.
We are looking for an enthusiastic and determined individual who is passionate about building positive relationships with our Indigenous customers.
To be successful in this role, you will have highly developed written and verbal communication skills, demonstrated customer and community engagement skills, and the ability to work in collaboration with communities, stakeholders, and other government and non-government agencies.
You will also have strong customer service experience with excellent attention to detail and the ability to interact, engage, and persuade different people across community.
