Indigenous Banking Professional
4 weeks ago
We are seeking a dedicated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team as an Indigenous Banking Specialist.
The ICAL team provides a relevant banking service for remote Indigenous customers in Far North QLD, NT, WA, and far North SA, assisting them with managing their money.
In this role, you will build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to the Bank's wide range of products and services.
You will be on the phone to customers, delivering outstanding customer service, answering questions about their banking, promoting self-service options, and identifying issues and service gaps.
When not supporting customers directly, you will work with stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking.
This role requires a strong understanding of Australian Indigenous communities, cultures, and the issues affecting Aboriginal and Torres Strait Islander People.
To be successful, you will have highly developed written and verbal communication skills, demonstrated customer and community engagement skills, and the ability to work in collaboration with communities, stakeholders, and other government and non-government agencies.
Key Responsibilities:
- Build and maintain positive relationships with Indigenous customers and communities.
- Ensure Indigenous customers have access to the Bank's products and services.
- Deliver outstanding customer service, answering questions and promoting self-service options.
- Identify issues and service gaps, working with stakeholders to address them.
About You:
This role would suit an enthusiastic and determined individual, passionate about building positive relationships with Indigenous customers.
To be successful, you will have a strong understanding of Australian Indigenous communities, cultures, and the issues affecting Aboriginal and Torres Strait Islander People.
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