Technical Support Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeePlumber Full time $60,000 - $84,000

**Job Overview**

We are seeking a skilled plumber to join our technical support team. As a technical support specialist, you will be responsible for providing expert advice and assistance to customers on the use and maintenance of our products.

Key Responsibilities:

  • Email and phone case management of technical inquiries using a CRM system for AU/NZ customers.
  • Problem-solving and diagnosing the cause/effect of product queries through email, phone, and in-person with customers and trades for AU/NZ.
  • Understanding the technical aspects of our products and the way these impact a customer's experience with our brand.
  • Assisting internal teams with any technical enquiries across AU/NZ/UK.
  • Maintaining stock levels and assisting in ordering spare parts.
  • Working on strategies and implementation of projects to enable all markets to troubleshoot and access technical information regarding products, spare parts, and warranties.
  • Providing feedback and diagnostic support for product faults, improvements, and new product ranges for our Research and Development team.
  • Assisting management with building our Authorised Service Provider Program.
  • Maintaining book stack training documentation related to technical product updates.
  • Assisting the Warehouse team with product updates and product training.

Requirements:

  • Enthusiastic and energetic, with strong electrical, plumbing or onsite building knowledge and experience.
  • Confident ability using computers.
  • Able to problem-solve and diagnose the cause/effect of product issues.
  • Good verbal and written communication skills.
  • Attention to detail and ability to multi-task.
  • Enjoy working autonomously and as part of a large team.

What We Offer:

  • Work-life balance.
  • Competitive salary and benefits package.
  • Brand-new HQ with an onsite gym and Pilates studio.
  • Daily breakfast when working onsite.
  • Opportunity to connect with your team and the wider company through social events, team-building activities, and a collaborative working environment.

About Us:

We are a leading supplier of interior fixtures and fittings, committed to delivering exceptional quality and service to our customers. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs. We strive to uphold excellence across every touchpoint of the customer experience, guided by quality, trust, innovation, passion, and responsibility.

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