User Experience Specialist for Community Safety

5 days ago

Sydney, New South Wales, Australia Snap Inc. Full time
About Snap Inc.

Snap Inc. is a technology company that aims to improve the way people live and communicate through innovative products. With a focus on user experience, we believe in empowering our community to express themselves, learn about the world, and have fun together.

Job Description

We are seeking a Trust & Safety Specialist to join our team. As a key member of our safety team, you will play a critical role in ensuring the well-being of our users and maintaining a safe and respectful community environment.

Responsibilities:
  • Review and respond to user reports, taking appropriate action per operations policies.
  • Drive improvement initiatives by providing guidance on policy development and executing projects to enhance existing workflows.
  • Provide training and feedback to team members, identifying areas for improvement and implementing changes as needed.
  • Collaborate with internal and external stakeholders to resolve complex issues and develop effective solutions.
  • Contribute to the development of support resources and content to help users understand our community guidelines and expectations.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Excellent verbal and written communication skills.
  • Meticulous attention to detail and ability to handle sensitive content.
  • Familiarity with online child safety, fraud, spam, or other types of abuse.
  • Proven track record managing data sets and using data to inform decision making.
  • Agility in adopting new workflows and prioritizing competing demands.
What We Offer:
  • An estimated salary of $85,000 - $115,000 per year, depending on experience.
  • A comprehensive benefits package, including paid parental leave, medical coverage, and emotional and mental health support programs.
  • The opportunity to work with a dynamic team of professionals who are passionate about creating a positive user experience.
  • A fast-paced and challenging work environment that encourages innovation and creativity.

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