Service Manager Home Care Brisbane

6 days ago

Sydney, New South Wales, Australia Churches Of Christ In Queensland Full time
About the Role

The Service Manager is responsible for the provision of quality services and operational functions of the Home Care team. This includes ensuring high standards of in-home care and customer service, planning and coordinating services, and reporting on service indicators and business performance targets.

About You

We are seeking a candidate with experience in the Home Care Industry or a solid business background. You will be responsible for managing budgets, optimising resource allocation, and making strategic decisions to ensure the provision of high-quality care to our clients. You will also be responsible for training and mentoring a team of dedicated professionals.

Key Responsibilities

Ensure high standards of in-home care and customer service
Plan, coordinate, and evaluate services to meet client needs and standards of quality care
Actively research and develop relationships with the local community to maintain strong client and stakeholder engagement
Review, report, and improve on service indicators and business performance targets
Prepare budgets, monitor financial performance, and provide relevant financial reports

Requirements

Degree qualification in health or business management/Admin/Accounting
Broad knowledge of home care programs and service delivery models
Current driver's licence and a willingness to use your own comprehensively insured vehicle for work purposes
Current First Aid and Cardiopulmonary Resuscitation (CPR) certificates
Three years' experience in leading a service delivery team and planning, coordinating, and implementing care services in the home care/community care environment
Demonstrated ability to work with key financial performance indicators and deliver quality service within budget
Possess a current National Police Certificate - or the ability to acquire
Undergo a National Personal Insolvency Check

About Us

Churches of Christ is one of Australia's largest and most diverse Not-For-Profit organisations. We are proud to support thousands of Australians through our aged care, home care, foster care, social housing, and Christian faith services. We offer a range of employee benefits, including salary packaging, five weeks annual leave, and opportunities for professional development.

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