Customer Service Representative

9 hours ago


Mackay, Queensland, Australia EG Australia Full time
About the Role

We are seeking a motivated and customer-focused individual to join our frontline Fuel team at our Mackay store. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.

As part of this role, we require availability on Thursday and Friday from 9:30am-5:30pm.

Main Responsibilities
  • Deliver brilliant customer service to ensure customer satisfaction and loyalty
  • Promote products and deals in-store to increase sales and drive business growth
  • Operate point of sale and monitor fuel/stock deliveries to maintain efficient store operations
  • Ensure a safe working environment is maintained at all times
  • Maintain effective merchandising and stock control to present stores in a premium manner
Requirements
  • Previous retail experience is preferred to support our store team
  • A confident attitude and energetic approach to every day tasks
  • Excellent customer service skills and attention to detail
  • Ability to work in a fast-paced environment
  • A great communicator who is solutions-focused
Benefits
  • Competitive pay rate + bonus + superannuation
  • Access to over 1,000 retailers offering discounts and cashback purchases
  • Save on fuel through our Team Fuel Discount when filling up at EG
  • Access to employee well-being programs, free flu vouchers, and general counselling
  • 12 weeks paid parental leave for primary caregivers, keeping in touch days, and parental leave vouchers
  • Opportunity to grow your career across an expanding national network

The estimated salary for this position is $25.80 per hour (adult pay rate), with junior rates applying to those under 20 years old.

About Us

We arrived in Australia in 2019 with a commitment to deliver a modern consumer retail offer and become your chosen destination for quality food, coffee, and fuel. Our Group operations exceed 6,000 fuel and convenience sites across Europe and the US, bringing a wealth of experience to our Retail Operations in Australia.



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